SHIPPING/RETURNS

SHIPPING

FREE UK SHIPPING ON ALL ORDERS OVER £50 - only eligible for UK orders.

Please allow 1 working day for your order to be processed.

UK 1ST CLASS     1 - 2 working days:             £3.99 
UK STANDARD     2 - 5 working days:             £2.99 
EU STANDARD     3 - 6 working days:             £3.99 
INTERNATIONAL  5 - 7 working days:             £5.99 

RETURNS

All sales are final, we only replace items if they are defective, damaged or incorrect.

If you need to exchange for one of the reasons mentioned, send an email to contact@flame-lily.com with the subject "Return" - be sure to use the same email you purchased with!

If the product is deemed defective, the cost of returning an item will be covered by Flame Lily.

Your exchange will be processed as soon as the damaged/incorrect item is received.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.